Returns and Refunds Policy

We want you to be confident ordering from AZOLA. Please read the policy below before making your purchase.

Change of Mind and Incorrect Sizing

We do not offer refunds for change of mind, including where you no longer want the item or have selected the incorrect size.

However, we may offer a size exchange or store credit when:

• You contact us within 14 days of receiving your order.

• The item is unworn, unwashed and unused.

• The item is returned in its original condition with all tags and packaging attached.

• The item has no marks, stains, odours, makeup, deodorant, pet hair or other signs of wear.

• Proof of purchase is provided.

Size exchanges are subject to stock availability. As AZOLA products may be released in limited quantities, we cannot guarantee that another size will be available. Where the requested size is unavailable, store credit may be provided.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind or sizing returns.

We recommend using a tracked shipping service, as AZOLA is not responsible for return parcels that are lost or damaged while being sent to us.

Original shipping charges are non-refundable unless the item is faulty, damaged, incorrectly supplied or otherwise required by Australian Consumer Law.

Do not send an item back before your return has been approved by AZOLA.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

Contact us as soon as possible if your item is faulty, damaged during delivery, incorrectly described or different from what you ordered. Include:

• Your full name.

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the item and the issue.

Once assessed, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Where an item has a major problem, you may be entitled to choose between a replacement and a refund. Where a problem is minor, AZOLA may choose to repair or replace the item within a reasonable time.

AZOLA will cover reasonable return shipping costs where an item is confirmed to be faulty, damaged, incorrectly supplied or otherwise eligible under Australian Consumer Law.

Items That Cannot Be Returned

Unless the item is faulty or your rights under Australian Consumer Law apply, we cannot accept returns for:

• Items that have been worn, washed or altered.

• Items without their original tags or packaging.

• Items showing marks, stains, odours or signs of wear.

• Items damaged through misuse or failure to follow the care instructions.

• Items returned outside the 14-day return period.

• Gift cards or store credit.

• Items marked as final sale.

Sale items still remain covered by the consumer guarantees provided under Australian Consumer Law.

Refund Processing

Approved refunds will be returned to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Additional processing time may be required by your bank or payment provider.

Store credit will be issued electronically and cannot be exchanged for cash.

How to Request a Return

To request a return, email us at azola.clo@gmail.com.

Please include your full name, order number and the reason for your return. We will provide return instructions if your request is approved.

Returns sent without prior approval may not be accepted.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded, restricted or modified.

Contact

AZOLA
Email: azola.clo@gmail.com
Website: azolaclo.com

Last updated: 17 July 2026